London Trench Coat

Shipping Terms

After order confirmation, your package will be shipped the next day if your payment is successful.

We are glad to bring our customers great value and service. That’s why we provide free shipping for all orders over £50 (or equivalent in other currencies), from our warehouses with international carriers such as Royal Mail in the United Kingdom, DHL in Europe, USPS in North America, ePacket in Asia and Aramex in UAE.

Shipping Time

Storeluxy is an international marketplace, therefore, shipping time may vary between 5-20 days depending on where you are located. These are our estimates:

Tracking Information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. You can track your shipping status with your order ID and billing e-mail. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Customs Fees

In most times, there is no customs fee for low-value personal imports. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation. Please check out the customs policy at your own place.

Payment Methods

On Storeluxy, every purchase is secure thanks to certified secure servers and advanced encryption services.

We accept Visa Debit, Visa Electron, MasterCard, and American Express cards via Stripe Payment Gateway.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Storeluxy.

As soon as you complete the payment by debit/credit card (which is processed in real-time) or PayPal, you will instantly receive an order confirmation mail – with details of your order.

Returns

Changed your mind or need to exchange an item? No problem, just fill in the Return Request Form to apply for a return. If you don’t understand how to fill in the form, you can get in touch with our customer service department for more help.

When Will My Package Arrive?

All orders are processed the same day of purchase and shipped the next day directly to the shipping address provided. Depending on your country the arrival time may change between 5-20 business days. You can check the Shipping & Payment section for more detailed information.

Do You Ship Internationally?

We offer international shipping services to over 30 countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries or locations we will contact you.

Is Buying Online Safe?

On Storeluxy, every purchase is secure thanks to certified secure servers and advanced encryption services.

Is Shipping Free On All Orders Over £50?

Yes, the shipping is free on all orders over £50 (or equivalent in other currencies) – worldwide. To qualify for free shipping your basket total value must exceed £50, excluding all discounts and shipping fees.

What Payment Methods Are Accepted?

We accept Visa Debit, Visa Electron, MasterCard, and American Express cards via Stripe Payment Gateway. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Storeluxy.

How do I place an Order?

Select the products you wish to order, make sure you select the correct variations such as size or colour. Once you added all the products you want to buy, go to your basket page and proceed to checkout, make the payment with one of the methods provided and place the order.

How Do I Track My Order?

After your order is confirmed, go to Order Tracking page and enter your order confirmation number and email address to see your order status.

How Can I Cancel Or Change My Order?

You may cancel or change your order before it is shipped. You should contact us immediately if you have to make a change to your order after completing your purchase.

How Can I Return a Product?

To return your product, you should mail your product to us. Please fill in the Return Request Form to apply for a return. If you don’t understand how to fill in the form, you can Contact Us for more help. You will be responsible for paying for your own shipping costs for returning your item. Please see our Return Policy for more information.