Shipping & Payment

SHIPPING CONDITIONS

After order confirmation, your package will be shipped the next day if your payment is successful.

If the product you have paid over the internet is out of stock, there is a minimum waiting period of 4 (four) and a maximum of 30 (thirty) days. If the product cannot be given to the consumer between these dates, their payment will be returned to them.

Certain products (i.e. haute couture, customer designer products) may have special delivery time conditions that can be found at product pages. You are responsible for reading this information before you make a purchase.

FREE SHIPPING CONDITIONS

We are glad to bring our customers great value and service. That’s why we provide free shipping for all orders over £30 (or equivalent in other currencies), from our warehouses with international carriers such as Royal Mail in the United Kingdom, DHL in Europe, USPS in North America, ePacket in Asia and Aramex in UAE.

SHIPPING TO OVER 30+ COUNTRIES

We offer international shipping services to over 30+ countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries or locations we will contact you.

LIST OF THE COUNTRIES WE SHIP TO

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal

  • Qatar
  • Romania
  • Russia
  • Serbia
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates (UAE)
  • United Kingdom (UK)
  • United States (US)

SHIPPING TIME

Storeluxy is an international marketplace, therefore, shipping time may vary between 5-20 days depending on where you are located. These are our estimates:

LOCATIONESTIMATED DELIVERY TIME
United Kingdom, Europe5-15 Business days
United States, Canada5-15 Business days
Asia5-15 Business days
Australia, New Zealand5-20 Business days
Central & South America10-20 Business days
Max delivery time – 20 business days.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. You can track your shipping status with your order ID and billing e-mail. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

CUSTOMS FEES

In most times, there is no customs fee for low-value personal imports. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation. Please check out the customs policy at your own place.

SECURE PAYMENT GATEWAY

On Storeluxy, every purchase is secure thanks to certified secure servers and advanced encryption services.

PAYMENT METHODS

We accept Visa Debit, Visa Electron, MasterCard, and American Express cards via Stripe Payment Gateway.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Storeluxy.

As soon as you complete the payment by debit/credit card (which is processed in real-time) or PayPal, you will instantly receive an order confirmation mail – with details of your order.

PAYMENT SECURITY

Credit card payment method is safe and secure:

  • We do not directly collect (not even see) your credit card data. All transactions are handled by our bank’s credit card gateway – processing your payment on our behalf; We do not collect or even see your credit card data.
  • All payments made on our website are encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level – commercially available).
  • If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
  • You will also notice that the URL at the top of the browser begins with ‘https:’ instead of the normal ‘http:’ which means that you are in secure mode.
  • As an additional security measure, we also use industry-standard VerifiedByVisa® and SecureCode® systems.
  • If your card issuer is based in the EU, you may be asked to verify your payment due to new payment security measures under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to Storeluxy.

We reserve the rights to change the shipping and payment conditions any time. Please read these conditions always before you make a purchase.

We also recommend you to read our Return Policy.

If you have any other questions, please contact us and we will do our best to help you out.

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