if you like our products you can buy more and get more discounts.
This is duvet cover set do not include any filling or pillow filling, if you need filling, please leave me a message.
The duvet cover with zipper, please open it and put same size comforter into it. if your comforter/blanket size 200x230cm so you should choose 200x230cm duvet cover
because long distance transport, the bedding set is not so flat as picture, please wash and iron it, will be flat and beautiful as the picture.
we have made the package tight, because long distance, when you open it please take care not to cut it. thanks
Now buy the item, not only enjoy discounts but also you can get a cotton towel.
Accept hand washing and machine washing, the water temperature not exceed 30 degrees.
Do not use any bleach, Do not soak the set for too long time.
Accept Dry cleaning.
you may add a spoon of salt in to the cold water; And next time, you may wash our bedding sets in the wash machine, of course, not necessary to add the salt any more.
If you like our products, please kindly give us 5 stars feedback. next time if you need others in our stores, we will provide discounts price and gift for you, if you need to buy please contact us first. Of course, when you have anything unsatisfied, you may also tell us, we will try best to solve the problem till you may give us 5 stars. I believe you must be pleasantly surprised when you receive your order.
Shipping & Returns
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
1-7 Business days
Canada, United Kingdom, Europe
5-20 Business days
Australia, New Zealand
5-20 Business days
Central & South America
5-25 Business days
5-20 Business days
5-25 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Storeluxy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://storeluxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Why Buy From Us
SAFE & SECURE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST & FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FAST & FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
BEST PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.