Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our global warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
Estimated Shipping Time |
United Kingdom, Europe |
5-20 Business days |
United States, Canada |
5-20 Business days |
Australia, New Zealand |
5-25 Business days |
Asia |
5-20 Business days |
Central & South America |
10-30 Business days |
Africa |
15-45 Business days |
*The processing time is 2-5 days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order Cancellations
All orders can be cancelled until they are processed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing time) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Storeluxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.storeluxy.com/
*You can submit return requests within 30 days of receiving your order. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
The outfit fits perfectly with the size M good material fast shipping I recommend
Very cool swimsuit! The Cup is not more than 2 size, otherwise it will press. Ruffles decorate if the figure is good, but not perfect))) is very happy!
The swimsuit is good, the size is suitable for 86-88, about 98-99, and the height is 164
Nice swimsuit, cups hold even small breasts.
Very cool swimsuit, matching size. Color bright
This is the best swimsuit in my life! Chic, size, fit!! Thank you a thousand times!
The swimsuit is great, the color is super!)) the top is tied and it's good. I have 42 size, Cup "a", ordered s fit me. and panties just right. It came down in 3 weeks.
Ordered yellow, green and red size m. My size is 89, from 72, about 95, usually I wear 75b, M fit perfectly. Colors are bright, without defects. Yellow and Red Cup-there is a small push up, a green cup is deep without a push up, at first I thought it would be big, but it came up. Underpants with a low waist and I'm not very good, because I prefer high, but in general I am satisfied with the product and I recommend it. It took 2-3 weeks before Rigi.
The swimsuit is bright, beautiful, fit perfectly! Recommend for purchase
Cool swimsuit, bright, I took Size S (I wear, XS-s, 85-69-95), it's good that I didn't take m and probably would have drowned in my face in shorts. Arrived in Germany in 10 days. Thanks order again
The swimsuit is good, the fabric is nice, the delivery to the Peter is 3 weeks, no smell, no thread sticks out. I didn't like that you can see the white lining on the bodice, it's getting cheaper. On 86-66-96 size s sat down well. The color is perfect red, push up on the bodice, cool panties.
A chic egg swimsuit, a primal, a yaskrawiy kolir. Sewing a Duge of yakisny, all SEVI and lines of the same, do not wash the thread. Rozmir vidpovid tables selling, go to your name. On the parameters 89-68-93 I took rosmir S, I I I dially. Recommend
Cool swimsuit, color fire, fit size M, my parameters: chest 87 cm, bottom 95 cm. Great! Placed the order on May 15, received it on June 6, although they wrote that it is up to 21, super, thank you very much!
The swimsuit is great, the delivery is fast, the fabric is thick, the swimming trunks have a double fabric, so they are very poor to stretch. The only minus on the bra there is no silicone band, so that the top does not go, you can only wear it with a tie around the neck. Unfortunately I did not fit the size S, the cup on my size and it turned out to be large, but it is hard and can not see it, but the swimming trunks on the hips 96 are small and press, emphasizing all the excess.